【会议内容】
智慧前台(行政助理)实战宝典

专业接待&amp;优质服务



公司的门面，自我的气质提升!

通过讲师演绎、自我测试、案例分析、<a href="/tag/2224/">视频</a>观摩、互动练习、模拟<a href="/tag/967/">游戏</a>、小组讨论等教学方法，学会前台接待的礼仪，提升个人分析问题解决问题的能力









时间：2018年01月11号

培训地址；上海明捷万丽<a href="/tag/892/">酒店</a> Renaissance Shanghai Putuo Hotel ；上海普陀区铜川路50号近岚皋路



参会费 :3500元/位

备注：1天会议包含上、下午茶歇及午餐 



课程背景：Overview



Background： 
The first reception staff is the receptionist in business activities when customers call in or pay a visit, it means that the receptionist is the first impression of your company. The receptionist's demeanor and performance is directly related to the company image and even operation quality. Most companies' receptionist contact a lot of information everyday which make them bear the responsibility of receiving, generalizing, classifying and handling information. So they take an important position in company. "Wisdom Bible of Excellent Receptionist" intends to assist the receptionist to accomplish their work, help them master the reception etiquette and enhance the skills to analyze and solve problems, let the receptionist make a great progress in a short time.



课程目的：







Objective： 
1.Standard the professional image of receptionist 
2.Give full play of receptionist's window display effect 
3.Maintain a good image of company



课程时数：1天





课程对象：前台接待人员



课程特色：



Characteristic： 
Simple, easy and practical. Lecturers deduction, self-test, case studies, watch video, interactive exercises, simulation games, group discussions and other teaching methods. Highlighting the importance of experience and exercise by yourselves.！



课程大纲：

一:前台员工的职业化要求 （9:00-10:30）



















二:专业的仪表（10:45-12:00）













-站姿、坐姿、行姿、蹲姿、综合肢体<a href="/tag/920/">语言</a>的魅力





三:商务接待礼仪（13:00-14:15）

















四:电话规范应用（14:15-14:45）













五:成为受欢迎的职场人（15:00-17:00）



















讨论分享：如何协同组织跨部门“<a href="/tag/1247/">年会</a>预备会议”













六:总结与行动计划（17:00）



培训师—卜静怡 Jenny Bu



培训资质









Training Qualifications 
Contract Lecturer in Five Major Training Institutions 
CIPT International Certified Professional Trainers 
Four-colors Personality Analysis(FPA) Authorized Lecturer 
Ximan color Authorized Trainer



职业经验











Professional Experience 
8 years' experience of training manager in a well-known multinational media company 
More than 10 years training experience 
19 years' experience of management in foreign company 
12 years' experience of sales management 
10 years' experience of personal image management consultant



培训风格

Jenny对每个人充满着热情、真挚和细腻的关怀，最擅长的就是与人沟通并有着完美的技巧。20年外企的工作经历、以及数百场培训演讲的历练，使得Jenny在培训中潜移默化地运用自己的经验和见解，让学员在快乐中学习、在反思中成长。2004年至今，Jenny用了10多年时间，全面系统地研究关于“色彩”分别表现在人们Inside &amp; Outside的奇妙关系，不但让学员在外在形象上更注重传递职业感，更让学员能够快速掌握处理或解决人际关系中的困惑与冲突的技能。

Training Style 
Jenny is full of enthusiasm, sincere and delicate concern for everyone, and she has a perfect communication skills. Nearly 20 years' experience in foreign company, 12 years' experience of sales management and hundreds of training lectures which make Jenny use her experiences and insights imperceptibly. So that students can learn in a happy and reflection environment. Since 2004, Jenny spent 10 years to comprehensively and systematically study the wonderful relationship which "color" showed in people's Inside &amp; Outside. Not only make students more professional in external image, and also make students master the skills to deal with confusion and conflict in interpersonal relations.



擅长课程



Specialized Course 
Professional Visual Image Management, Explanation of Etiquette, Business Communication, Stress Relief and Emotional Management, Quality Customer Service, Time Management, Excellent Reception of Wisdom Collection, Assistant Secretary of the Foundation of Professional Practice Skills, Effective Presentation Skills, Character color Code, Five code of charming women etc.



培训过的企事业单位

A三菱商事、三菱电机、三菱重工、三星电子、韩泰轮胎、佳通轮胎、通用电气、总统轮船、杜邦(上海)、丹尼斯克、道达尔<a href="/tag/1006/">石油</a>、英国石油(上广深)、史丹利五金、卡夫<a href="/tag/877/">食品</a>、康宝莱、百事可乐、延峰伟世通、诺贝尔太古漆油、美国MFG.com、孚宝港务、先正达、贝尔·阿尔卡特、盖米阀门、曼透平(北上)、瓦克化学、德国肖特、德国德莎、德国德赛、德泊亭设计、辉瑞(上海)、施贵宝制药、拜耳(北上广)、赛生公司、飞利浦(北上)、伊莱克斯、荷兰Web Power、埃森哲管理咨询、尼尔森市场调研、克瑞配料<a href="/tag/906/">贸易</a>、博格华纳、李锦记、罗地亚、沃尔沃、得尔福、泰科电子、埃顿、斯沃琪、豪雅镜片、美艾利尔、赛默飞世尔、库柏电气(宁波)、淡水河谷、罗特艾德、克诺尔、横河国际、SGS(上海)、弗若斯特沙利文、贝克·麦坚时、德司达(上海)、和记黄埔、西门子(上海)、庄信万丰、克朗斯、欧莱雅、兄弟集团、TUV

B中智<a href="/tag/911/">人力资源</a>、上海外服、万宝盛华人力资源、肯耐珂萨人力资源、同济大学、华尔街<a href="/tag/2051/">英语</a>、上海<a href="/tag/909/">经济</a>管理学院、中欧MBA女性俱乐部、交大海外教育学院

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D上海社科院、市政府外经贸委、<a href="/tag/437/">互联网</a>经济咨询中心、金山水务局、宝山区政府、宝山区医保中心、宝山区卫生局、杨浦中心医院、长征医院、东方肝胆医院、上海红房子医院



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【会议门票】
报名详情Details授课时间：9:00am – 5:00pm 丨 普通话授课，中文教材The fee includes training materials, refreshment &amp; lunch.参会费用 RMB 3500/人/1天 ；

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